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PRODUCTS > Aviator

    Simplifying business processes

           Customized solutions for business

               Latest technology with easy usage

                   Range of advanced and innovative features 		AVIATOR: Sales and Revenue Accounting software

Aviation      Prorator      eGurukul      ARMS      Banking      ERP      Insurance      Taxation      Telecom


ARMS – Associate Relationship Management Software :
ARMS is a Customer Relationship Management software with additional layer of Franchisee network in between normal client and customer relationship layer. This software is a very good tool to any organization who are in customer relationship either directly or indirectly. The Software have two arms in this project, in which the first ARM deals with the customer and second arm deals with the associate or Franchisee.

Features :
  • Complete Solution for managing Associates / Franchisees

    •     * Associate Enquiry
        * Associate Scrutiny / Visit / Due diligence
        * Associate Benchmarking
        * Associate short listing / Appointment
        * Process Allocation
        * Training and Support
        * Online Examination and Results
        * Performance Review
        * Bill Tracking
        * Penalties and Service level indications
        * Complaint Management and Query Resolution
        * Manage Finance
        * Associate closure and continuity

  • Complete solution for managing Customer

    •     * Customer Enquiry management
        * Manage email / telephonic and web locking complaints
        * Creating token and tracking
        * Escalation of complaints
        * Query resolution
        * Performance Review
        * Query closure

Benefits :
  • More delighted customer
  • Time Framed complaint management
  • Quality Process and reduction in complaints
  • Transparent Token system
  • Fully Tracked escalation system
  • More delighted associates
  • Time framed Billing and Payments to associates
  • Improved Performance and Productivity
  • Decrease in time, cost and resources